Vital has been providing network and colo services in London for over 15 years. Vital has a support team that collectively has over 105 years of IT and network experience. This experience covers security and encryption, telephony services, server support, software development and data network design, build and management. The team has a broad pool of talent drawn from graduates and Vitals’ own apprentices. Vitals recognises that technology is constant in its change and provides incremental training to keep abreast of the latest developments.

Today Vital is able to provide experienced support up to level 5 for all major Internet services and systems. In addition Vital has many years experience in applying for AS registration, IP allocations and BGP registration and can take customers through the process.

Dear Vital Customers,

As you will be aware the UK will be hosting the 2012 Olympic Games, Paralympics Games and a number of major events this year. During these periods Vital will be operating on a “Business as Usual” basis.

From 25^th July to 9^th September Olympics and Paralympics Route Networks will be in operation, leading to possible lane closures across some core routes in Greater London and the surrounding areas. It is anticipated that certain underground and overland train journeys may take longer than usual. We recommend visitors to our Datacentres allow extra time for their journey throughout this time.

Alternatively, you may wish to consider utilizing our Smart Hands services, which is available 24 x 7 and can be arranged by contacting our Customer Service and Support Team.

Key Dates affecting certain sites:-

London Park Royal:

A40 Western Avenue and A406 North Circular Road

Events at Wembley, 28^th July to 12^th August, most events 08:30-23:00

London City area:

Throughout the entire period, there are likely to be delays on the Underground tube network at peak times, 07:30-10:00 and 16:00-20:00.

Aside from the Olympics and Paralympics, there will be a number of other major events taking place that will have a direct impact on the UK’s internet network infrastructure. The events being as follows:-

•    HRH The Queen’s Diamond Jubilee – June 4th and 5th

•    Euro 2012 Football Championships – June 8th to July 1st

•    Wimbledon 2012 – June 25th to July 8th
•    The Open Golf Championship – July 19th to 22nd
•    The Olympic Games – July 27th to August 12th
•    The Paralympics Games – August 29th to September 9th

The main emphasis will relate to bandwidth management of our network. It is evident from our previous experience in managing similar sporting and news events over the last few years; that the demand for internet bandwidth will increase.

As of the beginning of February 2012, a number of our suppliers are finalising arrangements, primarily for the Olympics as these have the greatest impact. The current views are as follows:-

Provisioning Activity

The latest feedback received illustrates that the major impact is going to be seen in the London area from as soon as early March.  Transport for London has advised all suppliers that street works along key Olympic routes will be suspended between then and the completion of the Paralympics.  In addition to this, the general increase in security means that we expect delays for any services requiring civil engineering in the remainder of London or in locations outside of London where Olympic events are being held (e.g. Manchester, Cardiff, Glasgow, Coventry and Weymouth).  Increased security measures are also expected to impact site access, including but not limited to restrictions to carrier hotels, underground cable routing, and points of presence, especially in the East London area.

We are expecting severe delays to Ethernet provisioning in the city and close surrounding areas, also near any Olympic venues.  Our recommendation at this time is to order any London circuits you need as soon as possible and set a realistic expectation with your Customer.  Bear in mind that the product you are selecting may well have a bearing on the level of delay experienced, for example EFM sites with available copper may be less susceptible to delay than Fibre orders.

We are not expecting DSL provisioning to be directly affected for the majority of the country, however access to larger London exchanges maybe restricted and therefore delay any DSL orders.  It should also be noted that there is also a possibility of provisioning delays on Ethernet and DSL outside of London, where resilient routes traverse the country.  Copper provisioning will be subject to the same restrictions seen above for Ethernet, so plan well in advance.

Assurance Activity

The majority of suppliers are advising that they will be going into special measures and in some cases network freezes.  These measures are to assure service during the busiest periods (primarily the Olympics) and the majority of infrastructure projects will be on hold.  In general the carriers are doing everything they can to maintain high service levels as close to business as usual as possible.  This will likely be seen in provisioning restrictions but there is a possibility of the security restrictions impeding repair efforts, primarily in the London area.  Actual terms of restriction and SLA changes are yet to be published by the majority of suppliers and we will update you in due course.

The main point to note here is that the TfL embargo on red route works is going to severely impact fibre or copper repairs in that area.  We may have to issue an MBORC (matters beyond our reasonable control) for any physical Ethernet faults affected, we will confirm in later communications.

Bandwidth Management (DSL)

This aspect is critical for all of the aforementioned events as previously mentioned, increased demand is expected and has been anticipated by Vital. As usual, the likely noticeable impact will be in streaming media applications.

Bandwidth Management (Ethernet)

Bandwidth is reserved both in our network and our suppliers, to ensure that no degradation of on-net services is encountered.  Further analysis of indirect bandwidth impact is on-going, with examination taking place relating to Internet transit and peering capacity.  Again more information will follow in due course.

Vital will continues to provide updates as and when significant changes occur in the lead up to and throughout the duration of the Games which may have an impact on our sites, we appreciate your support during this period.

Regards

Customer Service Manger,

Vital Group

Tutis Point is located in Docklands London and comprises 20,000 square feet of net technical space.

Tutis Point Docklands, London

It has the latest, high specification telecommunications equipment and network solutions that have been installed to ensure customers receive a secure and highly scalable, high-speed service with the best possible connections to global telecommunications networks.

Docklands

13 Selsdon Way

Docklands

London

E14 9GL

020 7194 8760

Taiwan’ unique advantages for IDC, comparing with HK, Singapore, Korea or JP: Located in geographical centre from North Asia, SEA  and China.

Meaning even RTT to all countries in Asia (Performance  )

Lowest electricity cost (Cost   ) – critical to Data Center

Lowest IDC rental cost (Cost   )

Lowest cost in manpower and living expense (Cost   )

Lots of Mandarin and English speakers which can help in moving forward to China market (Performance  )

Democratic country with human right protection and less data constrains (opposed to China/ HK  )

Lower bandwidth cost from TW to ROW (Cost   )

The best IDC provider (Performance  )

KCTC Singapore Datacentre

Taiwan Data Centre

Chief Telecom IDCs in Taiwan

LY building: No.250, Yangguang Street., Taipei City 11491, Taiwan

HD building: No.35, Lane 188, Rui-Kuan Road, Taipei City 11491, Taiwan

The address of HK partnership DC:

17th Floor 168 Yeung Uk Road Tsuen Wan N.T. Hong Kong

A New Breed of Internet Data Center in New York

Cervalis’ new multi-million dollar state-of-the-art facility is equipped with industry leading hardware, software and communications equipment. The 70,000-squarefoot building is located in Dutchess County, New York, which is centrally located to provide easy access to major metropolitan businesses.

40,000 square feet of data center space

Cervalis also has data center capabilities at its corporate headquarters in Stamford, Connecticut. The capabilities of both locations are designed to support the needs of businesses that rely on the Internet for mission-critical operations.

Every day, companies lose their domain names by accident because they failed to renew domain names that were
registered by employees or even contractors who are no longer around.

In the 21^st century your domain name is now the single most important and unique communication portal
for your customers and your company, whether that is through your website, mail,intranet or extranet .Your  company domain name is now more memorable than the phone number.

How important is your domain name to your company? Let your domain name be the last thing you have to worry about managing and make it into an asset to the company.

Protect your valuable online identity today into the next century, and never be offline from the internet again
because of a lapsed domain. Register or renew your domain name through Vital for up to 100 years.

.

Benefits

• Seamless transfer to Network Solutions through a single, experienced provider
• Worry-free full domain administrative and managed service
• Primary and Secondary DNS server provided
• Limitless zone file updates

Vital now offer up to 100 year registration and renewal service for any .com .net .org .biz .us .info and
.name domains. *

Call Vital on 020 7903 8700 or email mailto:sales@vital-group.com now to protect what you have now and ensure it will be there in the future.

Subject to availability, terms and conditions apply *

Vital is based in London UK. They offer the best of the best in internet services and data backup. You no longer have to struggle to find that one company to meet all of your data security needs without breaking the
bank, because Vital has one internet service that does it all.

If you are looking to reduce your companies IT head-count or are seeking the best calibre of IT employees then you have come to the right place. Maybe you just need a temporary supplement every now and then, whatever
the case, Vital has a support service that will suit your unique business needs.

There is a wide variety of options that you can choose from. There is no set package where you get 4 things and only needed 2 of those, You can pick the features that will work best for your business. The menu has all of the core IT solutions, and you never pay for something you cannot use. Some of these amazing features are CCTV security services, installation services, service on demand, data backup, internet services, maintenance visit, small business packages, Vital services on demand, document management and data management.

Vital believes in keeping things well maintained to have a smooth running operation. They do it all from checking the servers to rotating the backups and everything in between. They are able to view patch requirements, check all logs and make sure there are no licensing issues. They be sure that all anti-viruses and scans are uptodate and running smoothly. This is a fundamental part of the business. It is not something that should be put
off until disaster strikes. Your business is just not safe without it.

All business have some connection to the internet. If it does not have one, then it should. It is that simple. The point is that Vital will make all management that is related to the internet pain free. It will be assigned in as an administration task. You do not have to worry about the headache any longer. They take the burden, the stress and the worry out of it all. You are left with a sense of security and total peace of mind knowing that your businesses most valuable information is in the hands of trusted professionals. They are working around the clock to serve and protect you and our company’s resources.

There are so many perks that come with Vital. It is not just a monitoring company. It is all you need and more. For example, you can register any domain name through Vital, and they will administer and manage the
domain themselves. They also work with your relay and forwarding domains, email accounts, mail forwarding and mail relay. Their FTP access is compatible with Linux platforms or Windows.

Everything is very cost effective. You could not ask for better services, or safer conditions. Everything is backed with a very highly intelligent security system, cameras, inferred devices and man power. There is internet security as well protecting information from being breached. Disaster recovery is always in place. The building is not what makes your business, it is the information within. Safe guard that and safe guard your future with Vital.

Dormant domains – Many of the registered domains are seldom, if ever, visited. (Many are nothing more than a parked page, and there to “protect” the business name.)

Two letter acronyms – All 676 possible two-letter sequences (for instance for an acronym or abbreviation) are all taken. Even allowing for digit variations, allowing 1296 combination is also all taken.

Longer domains, friend or foe? You can now register domain names of up to 67 characters, londonhostingdatacentrewithdiversenetworkpowerwarmhandsandbackup.com anyone? Bit of a mouthful and a nightmare to type (do I spell datacentre with a “re” or “er”?)  But this is going to shoot your ranking way up on the search engines, because you have stuffed all your keywords into your domain name, search engineers are just going to love your site. Fiction.

Easy to remember and pronounce – How do you expect people to spread the word and tell others about it? Do you remember the Google phenomenon? (It’s a common response now for the many questions asked, “google it!”) Easier to remember than say “AltaVista”, and no surprise who is doing a lot better.

Domain name and relevance to site content – Is this important? I say no. What connection is there between the word “Amazon” and “books”? Catchy is more important.

If you are finding that your IT requirements and data centre needs are putting a strain on your valuable business resources, you may wish to consider colocation. Out sourcing your data centre will enable you to work at your own business without distractions safe in the confidence that your valuable data will be stored in the best possible way. You will not have to worry about maintaining connectivity or investing in expensive equipment to ensure that you never go off line.

Your data centre will ensure that your equipment is hosted in a safe environment and will remain connected even in the event of serious natural disasters such as fire of flooding.  Even without major disasters, preserving connectivity can be a problem for most businesses. A data centre with its multiple connections via fibre optic cables will keep you online 24/7. In addition, a data centre has the expertise and manpower to deal with any unforeseen problems that would result in many companies experiencing long term down time.

Calling in your own IT staff to deal with problems over the weekend, Christmas or in the middle of the night adds to your wages bill and does not provide the same round the clock back up as a data centre.

As well as maintaining connectivity 24/7 every day of the year, out sourcing you data centre offers you more than simple colocation. You can call on a range of extra services and experts to improve your network design and improve your performance while addressing any issues regarding online security, communications ecommerce and services.

Hacking is big business and keeping your network safe, and your customers secure and safe in the knowledge that your business is completely bullet proof will inspire customer confidence. Although from a business angle, we consider that the data centre holds your company’s vital information; your customers have to trust you to hold their personal and financial information too. Having this security compromised could be disastrous for the reputation of your business and have severe repercussions for your individual customers as well.

Whether you are the owner of a large multimillion company or run a much smaller business, a data centre will help you maximise your business. You can rent rack space or even part of a rack or extend this to larger racking space as your business expands. Larger companies can rent a range of racks or even a suite. At a high quality colocation centre, all sizes of businesses are catered for and you will receive personal expert advice from the trained enterprise unit should you want it.

If you are a UK based business why not visit a data centre yourself? London has become one of the major data centres of the World.. A top class data centre should not only physically store your server space but also provide valuable IT back up. Choosing the right data centre and finding out exactly what they can do for your business will leave you space to concentrate on what you are good at.

Just like your own business – whatever type it is, providing the best possible service for your customers is what you are good at. A data centre’s business is focused on IT security and connectivity and is what they best at. Choosing to store your data centre in London where it is run by experts could be the smartest business move you could make.

If you have made the decision to transfer your data centre to an off site secure location and use a colocation service for your IT needs, the next decision must be to find a location and company. This is not as easy as you may think. Colocation is a booming business and there is a wide choice of colocation companies out there.

You may be tempted by the idea of storing your data centre off shore and are attracted to low cost operations overseas. Alternatively, you may feel more comfortable actually visiting the data centre to see exactly the sort of operation that your chosen colocation company is running.

Your data centre is at the heart of your business after all and the idea of storing your equipment at a remote location is supposed to give you peace of mind, not add to your business worries. Even if you never intend to visit, if your data center is stored in your home country you know that you can. More importantly the company will also know you may wish to visit one day so will ensure that they will providing exactly what they promise

Choosing a colocation service based on the other side of the world, that you are never likely to visit means that you could be signing up to anything? How do you really know that your data centre is being stored in the proper environment and is not just housed in a shed in the back of beyond?

London has become one of the colocation centres of the world so if you are based in the UK it makes sense to choose a London based date center company because you are ideally situated to visit the premises yourself. Walking into a high tech state of the art data centre is a little like wandering on to the set of the Matrix. Although the exterior may be nothing out of the ordinary, once inside the atmosphere seems futuristic with the gleaming rows of racks and equipment, the clean dust free clinical environnment and team of highly trained professionals. The hub of the data centre with the array of screens and constant data monitoring equipment should be staffed by highly trained IT professionals whose only aim in their working life is to keep you online and functioning smoothly.

Behind the scenes, a top class data centre should have reliable back up in case of an unforeseen natural disaster such as fire or flood so that your business can carry on working as usual whatever the circumstance.

At the end of the day, your business success is dependent on connectivity. A data centre should be serviced by multiple fibre optic connections that are backed up by an uninterruptable power supply so you never have to be offline.

If you run a UK business and are considering out sourcing your data centre why not look to London for your hosting requirements? That way, whether you need half a rack of space or a suite of racks you can be sure that your data centre is working for you and will provide the high quality framework that lies behind the success of your company.

Park Royal                                Docklands

Matrix Unit 11                        13 Selsdon Way

900 Coronation Road         Docklands

Park Royal                               London

London                                     E14 9GL

NW10 7PH

020 7903 8700                    020 7194 8760